Frequently asked questions (FAQ)
How can I order a product?
You can order a product by adding it to your shopping cart in our webshop. The next step is to complete your full address and contact information. The final step is to chose a payment method. Your order has been placed sucesfully after completing the payment.
After placing your order sucesfully you will always receive a conformation by email.
What are your payment methods?
You can pay by:
- IDEAL (The Netherlands)
- PayPal (Worldwide)
- Creditcard (Worldwide)
- Bancontact (Belgium)
- KBC/CBC Betaalknop (Belgium)
- SOFORT Banking (Europe)
What are your delivery times?
The delivery time within the Netherlands is between 1-2 working days. To the rest of Europe the delivery time is about 3-7 working days. Outside of Europe it can be up to 10 working days thanks to international shipping. You will always receive a track & trace code when your order has been shipped. Based on your address we will always show the expected delivery date. All delivery times as communicated by us are indicative and subject to circumstances.
You will always receive a track & trace code by email.
How can I reach you (FootballGear)?
You can always send us a message on Whatsapp or by phone on +31 (0)623528633 during office hours. You can also reach us by sending a direct message on Facebook, Instagram and Twitter. The last opportunity is to use our contact pagina. In the right corner of our website you can find our social media channels.
How can I return my order?
Are you not happy with your order? Starting from the date of delivery you have 14 days to send your items back to us. You will receive the orginal purchase amount back. The costs of returning the order are won't be refunded.
You can send your items back to:
FootballGear, Aerwinkelstraat 13, 6136 BN - Sittard, The Netherlands.
Where do your product come from?
ll our fabric products come from Europe. Our items are designed in the Netherlands and produced in Poland.
Where can I find your Terms and Conditions?
You can find our Terms and Conditions here.
Where can I find your privacy policy?
You can find our Privacy Policy here.